Support
We read every message.
Email us
Response time
Usually within 2 business days
Helpful to include
Your iOS version, app version, and what you were doing
Common questions
The app can't hear me
Open iOS Settings → TiboSpeak and make sure both Microphone and Speech Recognition are on. If a headset is connected, check that it is the active input. Silent mode does not block recording, but a call or another recording app can take the microphone away.
The character's voice doesn't play
Check the volume and the silent switch, then close and reopen the app. If it happens only on cellular, a weak connection may be interrupting audio downloads.
I paid but everything is still locked
Open the paywall in the app and tap Restore purchase, using the same Apple ID you bought with. If it still does not unlock, email us the App Store receipt and we will sort it out.
Cancel a subscription
iOS Settings → your name → Subscriptions → TiboSpeak → Cancel. Cancel at least 24 hours before the period ends; access continues until it does. Refunds are handled by Apple.
My progress disappeared
Guest accounts live on the device — reinstalling the app or moving to a new phone can leave the old account behind. Sign in with Apple keeps progress attached to your Apple ID. If you lost a guest account, email us and we will try to recover it.
Delete my data
Email [email protected] from the address on your account, or include the account identifier from the Me tab if you use a guest account. We delete recordings, transcripts and progress. See the Privacy Policy for details.
Requirements
TiboSpeak requires iOS 17 or later, a working microphone, and an internet connection. Conversations use roughly the same bandwidth as a voice call.
Feature requests and bugs
Missing a scene you actually need — a specific interview, a specific counter, a specific argument you keep losing in English? Tell us. Those requests are how the scene list grows.